Refund policy

Effective date: October 1, 2026

Our guarantee

We guarantee our products 100% against defects in material and workmanship. If your PLOOKA product is defective, contact us and we'll repair, replace or refund it.

10-day satisfaction guarantee

If you're not fully satisfied with your PLOOKA product, return it within 10 days of receipt for a full refund of the purchase price.

EU and UK customers: 14-day right to cancel

If you live in the EU or the UK, you also have a legal right to cancel your order within 14 days of receiving it, for any reason. Tell us clearly that you want to cancel, for example by emailing info@plookaproducts.com, then send the item back within 14 days. We'll refund your payment, including standard delivery cost, within 14 days of receiving the item or proof that you've sent it. Unless the item is faulty, you pay the cost of returning it. Your statutory rights for faulty goods (at least 2 years in the EU) also apply.

How to start a return

Email info@plookaproducts.com with your order number and the reason for the return.
We'll reply with the return address and instructions.
Pack the item securely. Items should be returned with all included parts (PLOOKA stand, steel base plate and Soaker Seal o-ring).

Refunds

Once we receive and inspect your return, we'll email you and refund the purchase price to your original payment method. Your bank or card issuer may take a few extra days to post the refund.