Shipping policy

Effective date: October 1, 2026

Where we ship

We ship worldwide, subject to the laws, rules and regulations of the receiving country. It's your responsibility to make sure our products can be legally imported where you live.

Processing time

We strive to process and ship your order within 48 hours, and it usually goes out the next business day. You'll get an email with tracking details when your order ships.

Shipping rates

Shipping rates are calculated at checkout based on your location and the shipping option you choose.

Delivery times

Delivery times depend on the carrier and destination and are estimates, not guarantees.

Customs, duties and taxes

For orders shipped outside the USA, you are the importer of record. Any import duties, taxes or customs fees not collected at checkout are your responsibility. We aren't responsible for orders delayed, held or refused by customs because of local laws.

Lost or damaged packages

If your order arrives damaged or doesn't arrive, email info@plookaproducts.com with your order number and we'll help make it right.