Terms of service
Effective date: October 1, 2026
1. Who we are
plookaproducts.com is run by Plooka Products, a family-owned business at 625 Spice Islands Dr, Suite J, Sparks, NV 89431, USA. Contact: info@plookaproducts.com. Our store runs on Shopify, and checkout and payments are processed by Shopify and its payment partners.
2. Accepting these terms
By using this site or placing an order, you agree to these terms and our Privacy Policy. If you don't agree, please don't use the site.
3. You must be 21+
You must be at least 21 years old and legally able to enter a contract to use this site. You're responsible for making sure that buying, owning and importing our products is legal where you live.
4. Our products
PLOOKA is a 100% silicone display, storage and cleaning stand for glass vaporizer toppers. It's sold for lawful use only. Use cleaning solvents such as isopropyl alcohol with care: keep them away from heat and flame, and let glass cool before you clean it. The silicone is heat tolerant to 450°F. PLOOKA is not made, endorsed or sponsored by Puffco. Puffco, Peak and Peak Pro are trademarks of their owner.
5. Orders and prices
Prices are in US dollars unless shown otherwise at checkout. Taxes, duties and shipping are shown at checkout. A contract is formed when we send your shipping confirmation. Until then, we may decline or cancel an order, for example because of a pricing error, suspected fraud or a legal restriction. If we cancel, you get a full refund. We may change products and prices at any time, but this doesn't affect orders we've already accepted.
6. Payment
Payments are processed securely by Shopify Payments or another provider shown at checkout. We never see or store your full card number.
7. Shipping and customs
We ship worldwide, subject to the laws, rules and regulations of the receiving country. We aim to ship within 48 hours, usually the next business day. Delivery times are estimates. Outside the USA, you're the importer of record and you pay any duties, taxes or fees not collected at checkout. We aren't responsible for orders held or refused by customs because of local laws.
8. Returns, refunds and warranty
- Satisfaction guarantee: if you're not fully satisfied, return your PLOOKA product within 10 days of receipt for a full refund of the purchase price.
- Defects: our products are 100% guaranteed against defects in material and workmanship. Contact us and we'll repair, replace or refund.
- EU and UK customers: you also have a legal right to cancel within 14 days of receiving your order, for any reason. Tell us clearly, for example by emailing info@plookaproducts.com or using the cancellation option on our site, then return the item within 14 days. We refund your payment, including standard delivery cost, within 14 days of receiving the return or proof of return. Unless the item is faulty, you pay the cost of returning it. Your statutory rights for faulty goods (at least 2 years in the EU) also apply.
- Everyone: nothing in these terms limits rights you have under your local consumer law.
9. Wholesale
Wholesale and distributor orders are covered by separate terms that we agree in writing. These include cash in advance (CIA) on first orders and Net 30 on approval.
10. Intellectual property
The PLOOKA name and logo, the patent-pending design, and all site content belong to Plooka Products. You may not copy or use them without our written permission.
11. Acceptable use
Don't misuse the site. That includes breaking laws, interfering with security, scraping, or placing fraudulent orders. You must also follow Shopify's Terms of Service and Acceptable Use Policy where they apply.
12. Disclaimers and limitation of liability
The site and products are provided "as is", to the fullest extent the law allows. We're not liable for indirect or consequential losses, or for damage caused by misuse, such as broken glass or improper handling of solvents. Our total liability for any claim is limited to the amount you paid for the product. Nothing here limits liability that can't legally be limited, such as liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
13. Disputes and arbitration (US customers)
Please contact us first. Most problems are fixed quickly. If we can't resolve a dispute within 30 days, you and Plooka Products agree to resolve it by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Washoe County, Nevada, or online or by phone. Either side may instead bring an individual claim in small-claims court. Claims may be brought only individually, not as a class or representative action. You can opt out of this section by emailing info@plookaproducts.com within 30 days of your first purchase.
This section does not apply to consumers in the EU, the UK, Canada, or anywhere else where pre-dispute consumer arbitration is not allowed. They may use their local courts and consumer dispute bodies.
14. Governing law
These terms are governed by the laws of the State of Nevada and applicable US federal law, including the Federal Arbitration Act. If you're a consumer outside the USA, you also keep the protection of the mandatory laws of the country where you live.
15. Changes and general
We may update these terms. The version posted when you place your order applies to that order. If any part of these terms is found unenforceable, the rest still applies. Questions: info@plookaproducts.com.